At Oval, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a refund under the following conditions:

Eligibility

•Refund requests must be made within 7 days of receiving the order.

•Items must be unused, unworn, and in their original packaging with tags attached.

•Proof of purchase (order number or receipt) is required.

Non-Refundable Items

•Sale items, discounted items, or items purchased during promotions are not eligible for refunds.

•Customized or personalized products cannot be refunded.

Process

•To request a refund, please contact us through:

•WhatsApp: ‪+968 7665 5652‬

•Instagram: @by.ovl

•Once your request is approved, you will receive instructions on how to return the item.

•Refunds will be issued via the original payment method within 7–14 business days after receiving and inspecting the returned item.

Shipping Costs

•Shipping fees are non-refundable.

•Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

Damaged or Incorrect Items

•If you received a damaged or incorrect product, please contact us immediately via WhatsApp or Instagram. We will cover return shipping costs and provide a full refund or replacement